Returns & Replacement Policy

What we accept

We replace products that have a genuine manufacturing defect — a motor, ESC, servo, receiver, gearbox or electronic component that does not work correctly out of the box, or an item that arrives damaged in transit.

Every unit we sell is bench-tested in Noida before it ships, so this is rare. When it does happen, we sort it out.

What we do not accept

• Change of mind. We cannot take back a product because you decided you wanted a different model, colour or scale.
• Exchanges. We do not swap one product for a different product.
• Crash, impact or user damage. RC models are driven and flown at speed. Damage from crashes, jumps, rolls or hard landings is not a defect.
• Water damage on models not specifically listed as waterproof.
• Wear items — tyres, gears, propellers, body shells, LiPo and Li-ion batteries after use, and any part consumed through normal running.
• Damage from wrong batteries, wrong charging or unauthorised modification, including running a higher-cell LiPo than the model is rated for.
• Items reported more than 48 hours after delivery.
• Claims without an unedited unboxing video. One continuous recording from sealed packaging through to the product powering on. Photographs alone, or a video that begins after the box is already open, are not enough.
• Items returned without original box, controller, charger, manual and all accessories.

How to raise a claim

• Message us on WhatsApp within 48 hours of delivery at +91 95997 87039.
• Send your order number, a description of the fault, and photos or a short video showing the problem.
• An unedited unboxing video is mandatory for every claim. Start recording before the outer packaging is opened, and keep filming in one continuous take until the product is out of the box and switched on. Without it we cannot tell a transit or manufacturing fault from later damage, and the claim cannot be approved.
• We will confirm within 24–48 working hours whether the item needs to come back to us.

Return shipping

If we ask you to send the item back, you pay the courier at the time of dispatch and share the receipt with us. If the defect is confirmed, we reimburse that shipping cost in full. If the item turns out not to be defective, the return shipping stays with you and we send the product back to you.

Pack the item in its original box with all accessories. Items damaged in return transit because of poor packing cannot be accepted.

What you get

Once a defect is confirmed, we send a replacement unit of the same product at no extra cost. If that product is out of stock and we cannot restock it within a reasonable time, we issue a full refund instead, to the original payment method.

Refunds are processed within 5–7 working days of the returned item reaching us. Your bank may take a few days more to show it.

Cancellations

You can cancel any order free of charge before it is dispatched — just message us on WhatsApp. Once a shipment is handed to the courier it cannot be cancelled, and the policy above applies.

Spares and support

Most problems on a hobby-grade RC model are fixable, and a replacement is not always the fastest route. We stock spares for the models we sell and we will help you diagnose the fault on WhatsApp. Many issues are sorted the same day without anything going back in a box.

Your statutory rights

This policy sets out how we handle claims. It does not limit any rights you have under the Consumer Protection Act, 2019 or other applicable Indian law.